jeebuj Privacy Policy

1. Information We Collect

jeebuj collects personal information through several channels during your registration, verification, and ongoing use of the platform. The categories of personal data we collect are described below.

1.1 Registration and Account Data

When you create a jeebuj account, we collect the following information you provide directly:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used for age verification — jeebuj is an 18+ platform).
• Residential address, including city and country (Bangladesh players must confirm a Bangladesh residential address).
• Email address or mobile phone number used as your primary contact method.
• Username and encrypted password credential.

1.2 Identity Verification (KYC) Documents

To comply with our Know Your Customer (KYC) and anti-money laundering (AML) obligations, jeebuj may request copies of the following documents during the verification process:

• National Identity Card (NID) — the primary accepted document for Bangladesh-resident players.
• Passport (bio-data page).
• Birth registration certificate (where NID is not yet issued).
• Proof of residential address — utility bill, bank statement, or official correspondence dated within the last three months.
• Proof of payment method ownership — screenshot or statement confirming your bKash, Nagad, Rocket, or bank account details match your registered name.

KYC documents are stored securely and accessed only by authorised compliance personnel. They are not used for any purpose other than identity verification and regulatory compliance.

1.3 Financial and Transaction Data

jeebuj records all financial transactions on your account, including:

• Deposit amounts, timestamps, and payment method references (bKash transaction IDs, Nagad references, bank transfer references, etc.).
• Withdrawal requests, amounts, and settlement confirmations.
• Bonus credits awarded, wagering progress, and bonus settlement outcomes.
• Account balance history and running ledger records.

jeebuj does not store full payment card numbers. Card data is processed by our PCI-DSS compliant payment partners and only tokenised references are retained on jeebuj systems.

1.4 Betting and Gaming Activity

A complete record of your betting and gaming activity on jeebuj is maintained for account management, responsible gaming monitoring, and dispute resolution purposes. This includes sports bet selections, stake amounts, odds accepted, outcomes, casino game sessions, game titles played, and net win/loss per session.

1.5 Technical and Device Data

When you access the jeebuj platform via web browser or mobile device, we automatically collect technical information including:

• IP address and approximate geographic location derived from it.
• Device type, operating system, and browser version.
• Session timestamps — login time, last active time, session duration.
• Pages visited within the platform and interaction events (clicks, navigation paths).
• Referring URL (the page from which you arrived at jeebuj).

This technical data is used for security monitoring, fraud detection, platform performance optimisation, and responsible gaming pattern analysis.

1.6 Communications Data

When you contact jeebuj's support team, we retain records of the communication including the channel used (email, live chat), the date and time, the content of the message, and any resolution actions taken. This data is used to manage your support history, improve service quality, and resolve future disputes.

2. How We Use Your Data

jeebuj processes your personal data for the following specific purposes. We process data only where we have a lawful basis to do so — including the performance of our contract with you, compliance with legal obligations, our legitimate business interests, or your explicit consent.

2.1 Marketing Communications

jeebuj will only send you promotional communications — including bonus offers, event-specific promotions, and platform updates — if you have explicitly opted in to receive them at the time of registration or subsequently via your account settings. You may withdraw consent for marketing communications at any time by updating your notification preferences in your account dashboard or by contacting [email protected]. Withdrawing marketing consent does not affect your ability to use the platform.

2.2 Automated Decision-Making

jeebuj uses automated systems to flag accounts for responsible gaming review, fraud investigation, and bonus abuse detection. These systems generate alerts that are subsequently reviewed by a human member of the jeebuj team before any action is taken on an account. You have the right to request human review of any automated decision that materially affects your account status.

3. Data Sharing and Disclosure

jeebuj does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share data only in the following circumstances and only to the minimum extent necessary:

3.1 Service Partners

jeebuj works with a number of third-party service providers who process personal data on our behalf under strict data processing agreements. These partners include:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners process transaction data to facilitate deposits and withdrawals in BDT.
• Identity verification providers: Third-party KYC services process identity document data to perform automated and manual verification checks.
• Game content providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe receive session data necessary to deliver and settle game results. These providers operate their own certified platforms and are bound by their respective data processing terms.
• Fraud and AML screening services: Transaction monitoring platforms receive financial and device data to flag suspicious activity.
• Cloud infrastructure providers: jeebuj platform data is hosted on secure cloud infrastructure with data residency in appropriate jurisdictions.

3.2 Legal and Regulatory Disclosure

jeebuj may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid legal order, or to protect the rights, property, or safety of jeebuj, its players, or the general public. In such cases, jeebuj will disclose only the minimum information required to satisfy the legal obligation.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the jeebuj business, personal data held by jeebuj may be transferred to the acquiring entity as part of that transaction. In such circumstances, jeebuj will take reasonable steps to ensure the acquiring entity is bound by privacy obligations at least equivalent to those set out in this policy. Affected users will be notified of any such transfer prior to their data being subject to a different privacy policy.

4. Cookies and Tracking

jeebuj uses cookies and similar tracking technologies to operate the platform, remember your session preferences, analyse platform usage, and deliver relevant content. The following categories of cookies are used:

4.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They manage your authenticated session, maintain your account state across page loads, and protect against cross-site request forgery (CSRF). These cookies cannot be disabled without impairing your ability to use the platform. No personal data is shared with third parties via strictly necessary cookies.

4.2 Performance and Analytics Cookies

jeebuj uses analytics cookies to understand how players navigate the platform — which pages are visited most frequently, where users encounter errors, and how different features are used. This data is aggregated and anonymised where possible. Analytics data helps us improve platform performance and user experience for Bangladesh players.

4.3 Functional Cookies

Functional cookies remember your preferences such as display settings and language selection (English). They improve your experience by preventing you from having to re-enter preferences on each visit.

4.4 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jeebuj platform. Most modern browsers allow you to view, delete, and block cookies from specific websites. Refer to your browser's help documentation for instructions specific to your browser version.

5. Data Retention

jeebuj retains personal data for the following periods, after which data is securely deleted or anonymised unless a longer retention period is required by law:

• Account and registration data: Retained for the lifetime of your account and for a minimum of five years following account closure, in line with AML record-keeping obligations.
• KYC identity documents: Retained for a minimum of five years from the date of verification or from the date of account closure, whichever is later.
• Transaction records: Retained for a minimum of five years to comply with financial record-keeping requirements.
• Betting and gaming activity logs: Retained for five years from the date the activity was recorded.
• Customer support communications: Retained for three years from the date of the last communication in a support thread.
• Marketing preference records: Retained for two years from the date of your last login, or until you withdraw consent, whichever comes first.
• Technical and device logs: Retained for 12 months from the date of collection, except where a specific log is flagged as evidence in an ongoing security or fraud investigation.

Where jeebuj is required by law to retain data beyond the periods listed above, the legally mandated retention period applies. At the end of the applicable retention period, data is deleted from active systems and purged from backup storage within a reasonable operational window.

6. Data Security

jeebuj employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption in transit: All communication between your device and the jeebuj platform is encrypted using TLS 1.2 or higher. The platform enforces HTTPS across all pages.
• Encryption at rest: Sensitive data stored in jeebuj databases — including identity document references, financial records, and authentication credentials — is encrypted using AES-256.
• Access controls: Access to personal data is restricted to authorised jeebuj personnel and service partners on a strict need-to-know basis. All access is logged and auditable.
• Password security: User passwords are stored as salted cryptographic hashes. jeebuj staff cannot view your password in plain text at any time.
• Security monitoring: jeebuj maintains continuous monitoring for unusual access patterns, brute-force attempts, and suspicious account activity. Detected anomalies trigger automated protective measures and human review.
• Regular reviews: jeebuj conducts periodic internal reviews of its data security practices to identify and address vulnerabilities proactively.

Despite these measures, no online platform can guarantee absolute security against all threats. In the event of a data breach that is likely to result in a risk to your rights or freedoms, jeebuj will notify affected users without undue delay and will take all reasonable steps to contain the breach and mitigate its impact.

7. Your Privacy Rights

As a jeebuj account holder, you hold the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request". jeebuj will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days of receipt.

7.1 Right of Access

You have the right to request a copy of the personal data jeebuj holds about you. Upon a verified request, jeebuj will provide a structured summary of your data categories, the purposes for which each category is processed, and the retention period applicable to each category.

7.2 Right to Rectification

If any personal data jeebuj holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For account registration data, some corrections may require identity re-verification. Name changes must be supported by an official document such as a deed poll or updated NID.

7.3 Right to Erasure

You may request that jeebuj delete your personal data. This right is not absolute — jeebuj is required to retain certain data categories for AML compliance and other legal obligations, as detailed in Section 5 above. Where deletion is not possible in full, jeebuj will delete or anonymise all data that is not subject to a mandatory retention obligation and will inform you of what data must be retained and why.

7.4 Right to Withdraw Marketing Consent

Where you have consented to receive marketing communications from jeebuj, you may withdraw that consent at any time by updating your notification settings in your account dashboard or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.

7.5 Right to Object to Automated Processing

Where jeebuj uses automated decision-making systems that materially affect your account — such as automated responsible gaming interventions or fraud flags — you have the right to request that the decision be reviewed by a human member of the jeebuj team. Submit such requests to [email protected] with the subject line "Automated Decision Review".

8. Contact for Data Queries

If you have any questions, concerns, or complaints regarding how jeebuj handles your personal data, or if you wish to exercise any of the privacy rights described in Section 7, please contact the jeebuj team using the details below:

jeebuj is committed to resolving all privacy-related queries promptly and fairly. If you are not satisfied with our response, you retain the right to escalate your concern to the relevant data protection authority in your jurisdiction.

This Privacy Policy may be updated from time to time. The most current version will always be published at jeebuj.net/privacy-policy with a revised "Last Updated" date at the top of the page. Material changes to this policy will be communicated to registered account holders via their registered contact method prior to the changes taking effect.